Emergency Care

Kingscliff Doctors has a fully equipped treatment room that enables your doctor to cater for the majority of routine accidents including: suturing wounds, removal of foreign materials from eyes.

 

After Hours Care

Accident and Emergency Department at Tweed Valley Hospital, Cudgen 02 6677 3700
Accident and Emergency Department at John Flynn Hospital, Tugun 07 5598 9001

For emergencies call 000

 

Results Procedure

Your doctor will advise you when they expect to get your results back. You will be contacted if your doctor requests to see you following any tests. We ask that you make an appointment with your doctor if you wish to discuss your test results. As a Duty of Care, copies of your Results will not be released until discussed with your doctor.

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Please note that our reception staff are unable to give out any test results over the phone.

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Recall and Reminder System

Committed to preventative care, your doctor will seek your permission to be included in our reminder system. Routinely, we may issue you with a reminder notice on behalf of your doctor offering you preventative health care services appropriate to your condition, e.g. diabetic assessments, pap screening, asthma assessments, aged care assessments, indigenous health assessments, etc. If you do not wish to be a part of this scheme, please let your doctor or reception know.

 

Patient Privacy and Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain complete security of your personal health information at all times, and to ensure that this information is only available to authorised staff members. For safety and security purposes, this practice uses CCTV operating systems. We abide by the Australian Privacy Principles (APPs). A copy of our privacy policy can be obtained from reception, or click here

 

Your Feedback

We take your concerns seriously so please feel free to talk to your doctor, the practice manager or one of the staff members about any problems you may have had with our service. For your convenience, there is a suggestion box located in the waiting room.

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If you feel there is a matter you wish to take up outside the practice, you may contact the:

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Health Care Complaints Commission

Locked Mail Bag 18 | Strawberry Hills |2012

P:  1800 043 159 | E:  hccc@hccc.nsw.gov.au

www.hccc.nsw.gov.au

 

Appointments and Waiting Times

The doctors consulting at Kingscliff Doctors run by an appointment system to minimise the waiting time of their patients; however urgent cases will be seen on the day. A routine appointment with your doctor is 15 minutes.

Your doctor may, at times, run a little late and understands that this can be frustrating for you. It can also be stressful for your doctors and our staff. Please check with reception if your doctor appears to be running late.

Interpreters are available if required. Extended appointment times are available upon request.
Please inform reception if the appointment with your doctor pertains to minor surgery, medicals, Work Cover, cervical screening, test results, or if more than 1 family member needs to be seen

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Communicating With Our Patients
Your doctor is available by telephone; however calls to the doctor can sometimes inconvenience patients while having their consultation so a message will be taken. In some cases, the nurse or receptionist may be able to assist you. If your call is urgent, you will be put through to the nurse and triaged accordingly. Messages may be left for the attention of the doctor and will be returned as soon as possible.

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Please note, this practice does not use emails to communicate with patients. If you need to speak to us, please phone the practice during our opening hours.

If you need to speak with us urgently during our opening hours or do not receive a reply to your email, please contact us by phone.

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For a medical emergency please call 000.

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Cancellations

If you are unable to attend your appointment with your doctor, please contact the practice at least 24 hours before the appointment. We can reschedule your appointment on your doctor’s behalf.

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Collaborating With Patients

The doctors consulting at Kingscliff Doctors respect the right of all their patients to make their own investigation and treatment choices. The doctors take an active approach to ensure the best outcomes for their patients at all times, even if they choose to reject investigation and/or management advice.

 

Travel Medicine

The doctors consulting at Kingscliff Doctors offer pre-travel health advice specifically tailored to your itinerary and your medical background – travel vaccinations and post-travel health checks.

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Home Visits

Home visits may be available to regular patients whose condition prevents them from attending the practice. Your doctor will privately bill you for a home visit.

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Telehealth

Telehealth appointments via telephone and on occasion via video conferencing are available for patients who are unable to attend the practice. Your doctor will ask you to confirm verbal consent for the consultation to take place, and record your consent in your health record along with their consultation notes.

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My Health Record

My Health Record is a secure online summary of your health information. You control what is uploaded and who has access to your records. Kingscliff Doctors can upload your Shared Health Summaries on your doctor’s behalf and at your request.

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Communication/Interpreter Services

​National Relay Service (NRS)

Phone access service for people who are deaf or have a hearing or speech impairment.

Phone: 133 677

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Translating and Interpreting Service (TIS)

For patients who require an Interpreter.

Phone: 131 450

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Auslan - the language of the deaf community.

www.auslan.org.au

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Practice / Waiting Room Policy

No smoking, eating, or drinking is permitted in our practice. The use of mobile phones is not permitted in our practice – please switch off your mobile phone before you enter.​

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Prescriptions

Your doctor recommends that you make an appointment for all repeat prescriptions so that they can check the medical condition for which the prescription is being written.

 

Referrals

All referrals require an appointment. The doctors prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for an ongoing problem and require a repeat referral, please make an appointment with your doctor.

There may be a fee incurred for your consultation with other health professionals who require payment on the day – please ask at reception if you have any questions

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Fee Structure

Fee Structure is available here