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Emergency Care

Our practice has a fully equipped treatment room that enables your doctor to cater for the majority of routine accidents including: suturing wounds, removal of foreign materials from eyes.


After Hours Care

The Accident and Emergency Department of Tweed District Hospital on (07) 5536 1133
The Accident and Emergency Department of John Flynn Hospital on (07) 5598 9001

For emergencies call 000


Results Procedure

Your doctor will advise you when they expect to get your results back. You will be contacted if your doctor requests to see you following any tests. We ask that you make an appointment with your doctor if you wish to discuss your test results. As a Duty of Care, copies of your Results will not be released until discussed with your doctor.

Please note that our reception staff are unable to give out any test results over the phone.



Recall and Reminder System

Committed to preventative care, we will seek your permission to be included in our reminder system. Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition, e.g. diabetic assessments, pap screening, asthma assessments, aged care assessments, indigenous health assessments, etc. If you do not wish to be a part of this scheme, please let your doctor or reception know.



Patient Privacy and Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain complete security of your personal health information at all times, and to ensure that this information is only available to authorised staff members. For safety and security purposes, this practice uses CCTV operating systems. We abide by the Australian Privacy Principles (APPs). A copy of our privacy policy can be obtained from reception, or click here


Your Feedback

We take your concerns seriously so please feel free to talk to your doctor, the practice manager or one of the staff members about any problems you may have had with our service. For your convenience, we have a suggestion box located in the waiting room.

We believe that problems are best dealt with within the practice. However, if you feel there is a matter you wish to take up outside the practice, you may contact the:

Health Care Complaints Commission

Locked Mail Bag 18 | Strawberry Hills |2012

P:  1800 043 159 | E:


Appointments and Waiting Times

We run by an appointment system to minimise your waiting time; however urgent cases will be seen on the day. A routine appointment is 15 minutes.

We may, at times, run a little late and understand this can be frustrating for you. It can also be stressful for your Doctors and our staff. Check with reception if we appear to be running late.

Interpreters are available if required. Extended appointment times are available upon request.

Please inform reception if your appointment pertains to minor surgery, medicals, Work Cover,  cervical screening, test results, or if more than 1 family member needs to be seen.

Communicating With Our Patients
Your doctor is available by telephone; however calls to the doctor can sometimes inconvenience patients while having their consultation so a message will be taken. In some cases, the nurse or receptionist may be able to assist you. If your call is urgent, you will be put through to the nurse and triaged accordingly. Messages may be left for the attention of the doctor and will be returned as soon as possible.

Please note, this practice does not use emails to communicate with patients. If you need to speak to us, please phone the practice during our opening hours.

If you need to speak with us urgently during our opening hours or do not receive a reply to your email, please contact us by phone.

For a medical emergency please call 000.


If you are unable to attend your appointment, please contact the practice at least 24 hours before the appointed time so we can re-book the appointment for another patient and also make another appointment for you.

Collaborating With Patients

The doctors and practice staff respect the right of all our patients to make their own investigation and treatment choices. The practice takes an active approach to ensure the best outcomes for patients at all times even if they choose to reject investigation and/or management advice.


Travel Medicine

We offer pre-travel health advice specifically tailored to your itinerary and your medical background – travel vaccinations and post-travel health checks.

Home Visits

Home visits may be available to regular patients whose condition prevents them from attending the practice. You will be privately billed for a home visit.


Telehealth appointments via telephone and on occasion via video conferencing are available for patients who are unable to attend the practice. The doctor will ask you to confirm verbal consent for the consultation to take place, your consent will be recorded in your health record along with notes from your consultation.

My Health Record

My Health Record is a secure online summary of your health information. You control what is uploaded and who has access to your records. This practice can upload your Shared Health Summaries at your request.

Communication/Interpreter Services

National Relay Service (NRS)

Phone access service for people who are deaf or have a hearing or speech impairment.

Phone: 133 677

Translating and Interpreting Service (TIS)

For patients who require an Interpreter.

Phone: 131 450

Auslan - the language of the deaf community.

Practice / Waiting Room Policy

No smoking, eating, or drinking is permitted in our practice. The use of mobile phones is not permitted in our practice – please switch off your mobile phone before you enter.​


We ask that you make an appointment to see your doctor for all repeat prescriptions so that the doctor can check the medical condition for which the prescription is being written.



All referrals require an appointment. We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for an ongoing problem and require a repeat referral, please make an appointment.

There may be a fee incurred for your consultation with other health professionals which require payment on the day – please ask at reception if you have any questions.

Fee Structure

Fee Structure is available here


Patient Privacy & Confidentiality
Links to Useful Resources
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