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Emergency Care

Our practice has a fully equipped treatment room that enables our doctors to cater for the majority of routine accidents including: suturing wounds, removal of foreign materials from eyes, etc.


After Hours Care

The Accident and Emergency Department of Tweed District Hospital on (07) 5536 1133
The Accident and Emergency Department of John Flynn Hospital on (07) 5598 9001

For emergencies call 000


Results Procedure

Revision of your results is important. Please make an appointment to discuss these with your doctor.
Results will not be discussed over the phone.


Recall and Reminder System

Committed to preventative care, we will seek your permission to be included in our reminder system. Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition, e.g. diabetic assessments, pap screening, asthma assessments, aged care assessments, indigenous health assessments, etc. If you do not wish to be a part of this scheme, please let your doctor or reception know.



Patient Privacy and Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain complete security of your personal health information at all times, and to ensure that this information is only available to authorised staff members. For safety and security purposes, this practice uses CCTV operating systems. We abide by the National Privacy Principles.
A copy of our privacy policy can be obtained from reception, or click here.


Your Rights

If you have a problem, we would like to hear about it.
Please feel free to talk to your doctor, reception staff or phone the NSW Health Care Complaints Commission on (02) 9212 7444.
We take your concerns, suggestions and complaints very seriously.


Appointments and Waiting Times

We may, at times, run a little late and understand this can be frustrating for you. It can also be stressful for our Doctors and staff. Please be aware that appointments are scheduled 10-15mins apart and emergencies are given priority. Check with reception if we appear to be running late.
Interpreters are available if required.
Extended appointment times are available upon request.
Please inform reception if your appointment pertains to minor surgery, medicals, Work Cover, pap screening, test results, or if more than 1 family member will be seen.



Links to Useful Resources