Emergency Care

Our practice has a fully equipped treatment room that enables our doctors to cater for the majority of routine accidents including: suturing wounds, removal of foreign materials from eyes, etc.

 

After Hours Care

The Accident and Emergency Department of Tweed District Hospital on (07) 5536 1133
The Accident and Emergency Department of John Flynn Hospital on (07) 5598 9001

For emergencies call 000

 

Results Procedure

Revision of your results is important. Please make an appointment to discuss these with your doctor.
Results can be discussed over the phone via Telehealth Consult (Fees may apply).

 

Recall and Reminder System

Committed to preventative care, we will seek your permission to be included in our reminder system. Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition, e.g. diabetic assessments, pap screening, asthma assessments, aged care assessments, indigenous health assessments, etc. If you do not wish to be a part of this scheme, please let your doctor or reception know.

 

 

Patient Privacy and Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain complete security of your personal health information at all times, and to ensure that this information is only available to authorised staff members. For safety and security purposes, this practice uses CCTV operating systems. We abide by the Australian Privacy Principles (APPs). A copy of our privacy policy can be obtained from reception, or click here

 

Your Feedback

We take your concerns seriously so please feel free to talk to your doctor, the practice manager or one of the staff members about any problems you may have had with our service. For your convenience, we have a suggestion box located in the waiting room.

We believe that problems are best dealt with within the practice. However, if you feel there is a matter you wish to take up outside the practice, you may contact the:

Health Care Complaints Commission

Locked Mail Bag 18 | Strawberry Hills |2012

P:  1800 043 159 | E:  hccc@hccc.nsw.gov.au

 

Appointments and Waiting Times

We run by an appointment system to minimise your waiting time; however urgent cases will be seen on the day. A routine appointment is 15 minutes.

We may, at times, run a little late and understand this can be frustrating for you. It can also be stressful for our Doctors and staff. Check with reception if we appear to be running late.

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Interpreters are available if required. Extended appointment times are available upon request.

Please inform reception if your appointment pertains to minor surgery, medicals, Work Cover,  cervical screening, test results, or if more than 1 family member needs to be seen.

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Communicating With Our Patients
Your doctor is available by telephone; however calls to the doctor can sometimes inconvenience patients while having their consultation so a message will be taken. In some cases, the nurse or receptionist may be able to assist you. If your call is urgent, you will be put through to the nurse and triaged accordingly. Messages may be left for the attention of the doctor and will be returned as soon as possible.

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Please note, this practice does not use emails to communicate with patients. If you need to speak to us, please phone the practice during our opening hours.

If you need to speak with us urgently during our opening hours or do not receive a reply to your email, please contact us by phone.

For a medical emergency please call 000.