Emergency Care
Our practice has a fully equipped treatment room that enables your doctor to cater for the majority of routine accidents including: suturing wounds, removal of foreign materials from eyes, etc.
After Hours Care
The Accident and Emergency Department of Tweed District Hospital on (07) 5536 1133
The Accident and Emergency Department of John Flynn Hospital on (07) 5598 9001
For emergencies call 000
Results Procedure
Your doctor will advise you when they expect to get your results back. You will be contacted if your doctor requests to see you following any tests. We ask that you make an appointment with your doctor if you wish to discuss your test results. As a Duty of Care, copies of your Results will not be released until discussed with your doctor.
Please note that our reception staff are unable to give out any test results over the phone.
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Recall and Reminder System
Committed to preventative care, we will seek your permission to be included in our reminder system. Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition, e.g. diabetic assessments, pap screening, asthma assessments, aged care assessments, indigenous health assessments, etc. If you do not wish to be a part of this scheme, please let your doctor or reception know.
Patient Privacy and Confidentiality
Your medical record is a confidential document. It is the policy of this practice to maintain complete security of your personal health information at all times, and to ensure that this information is only available to authorised staff members. For safety and security purposes, this practice uses CCTV operating systems. We abide by the Australian Privacy Principles (APPs). A copy of our privacy policy can be obtained from reception, or click here
Your Feedback
We take your concerns seriously so please feel free to talk to your doctor, the practice manager or one of the staff members about any problems you may have had with our service. For your convenience, we have a suggestion box located in the waiting room.
We believe that problems are best dealt with within the practice. However, if you feel there is a matter you wish to take up outside the practice, you may contact the:
Health Care Complaints Commission
Locked Mail Bag 18 | Strawberry Hills |2012
P: 1800 043 159 | E: hccc@hccc.nsw.gov.au
Appointments and Waiting Times
We run by an appointment system to minimise your waiting time; however urgent cases will be seen on the day. A routine appointment is 15 minutes.
We may, at times, run a little late and understand this can be frustrating for you. It can also be stressful for your Doctors and our staff. Check with reception if we appear to be running late.
Interpreters are available if required. Extended appointment times are available upon request.
Please inform reception if your appointment pertains to minor surgery, medicals, Work Cover, cervical screening, test results, or if more than 1 family member needs to be seen.
Communicating With Our Patients
Your doctor is available by telephone; however calls to the doctor can sometimes inconvenience patients while having their consultation so a message will be taken. In some cases, the nurse or receptionist may be able to assist you. If your call is urgent, you will be put through to the nurse and triaged accordingly. Messages may be left for the attention of the doctor and will be returned as soon as possible.
Please note, this practice does not use emails to communicate with patients. If you need to speak to us, please phone the practice during our opening hours.
If you need to speak with us urgently during our opening hours or do not receive a reply to your email, please contact us by phone.
For a medical emergency please call 000.